Our company purchased Kayako ticketing system. Even though it is satisfying minimum functionalities of a ticketing system, it showed a lot of un professional approach towards customer support
1) Even if you pay for the license ,they will not support you in installation .You have to pay for the installation and for the installation of the pre requisites ,separately .
2)For any minute change in the code , or any client specific change they will encourage their third party developers. If you purchase kayako you can get the below commends twice daily "Jasvinder Singh: We apologize, we do not support code or template modifications." OR "Jasvinder Singh: You may seek assistance from our third party developers. Their information is available at :
http://www.kayako.com/community/third-party-services.php "
I would like to add senareos which i recieve such comments .I am using V3 version ok kayako eSupport
1)If you have scenario where you have client users and a group of client users having a manager. And kayako will generate email alert for client users but not to the managers. The managers have to rely on their browser based login panel to get each and every updates
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kayako never support email to the very first user in the CC list.
it means "the very first post of ticket is not send to the CC users",the second update onwards will send to all users in the CC list
If you want this functionality you have to contact any third party vendors.
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